NANA GOTTI LLC
Terms & Conditions
Effective Date: May 2026
1. Agreement to Terms
By accessing or using our website at nanagotti.com, placing an order, or interacting with any of our services or social media channels, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or place an order.
These Terms apply to all visitors, customers, and anyone who accesses or uses our services.
2. About Nana Gotti LLC
Nana Gotti LLC is a made-to-order fashion brand based in the United States. All products are crafted individually upon purchase. References to “we,” “us,” or “our” throughout these Terms refer to Nana Gotti LLC.
3. Made-to-Order Nature of Products
All items sold by Nana Gotti LLC are made to order. This means:
- Production begins after your order is placed and payment is confirmed.
- Each item is created specifically for you and is not a pre-made, off-the-shelf product.
- As a result, our return, exchange, and cancellation rights are limited — please review our full policies before purchasing.
By placing an order, you acknowledge and accept the made-to-order nature of our products and the policies that govern them.
4. Ordering & Payment
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
- All prices are listed in US Dollars (USD).
- Payment is collected in full at the time of purchase.
- We accept payment through the methods available at checkout. All transactions are processed securely through our third-party payment providers.
- We are not responsible for any additional fees charged by your bank or payment provider.
- In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.
5. Production & Shipping
- Please allow up to 15 working days for production and delivery.
- Shipping timelines vary by carrier and destination. Expedited shipping affects transit time only — production time remains the same.
- Free standard shipping is available on domestic orders of $500 or more.
- International orders are subject to duties and customs fees, which are the buyer’s responsibility.
For full details, please refer to our [Shipping Policy].
6. Cancellations
Orders may be cancelled within 24 hours of placement, provided production has not yet begun. Once production starts, cancellations are not permitted.
For full details, please refer to our [Cancellation Policy].
7. Returns & Refunds
All sales are final. Returns are only accepted in cases of damaged, defective, or incorrect items received. Refunds are processed within 15 business days of an approved claim.
For full details, please refer to our [Return & Exchange Policy].
8. Intellectual Property
All content on nanagotti.com — including but not limited to logos, brand name, product images, text, graphics, designs, and the overall look and feel of the website — is the exclusive property of Nana Gotti LLC and is protected by applicable intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content from our website without prior written permission
- Use our brand name, logo, or imagery for commercial purposes
- Represent our products or brand in any misleading or unauthorized manner
Any unauthorized use of our intellectual property may result in legal action.
9. User Conduct
By using our website or interacting with our brand, you agree not to:
- Engage in fraudulent activity, including chargebacks without contacting us first
- Submit false claims or abuse our return or cancellation processes
- Harass, threaten, or harm our team or other customers
- Attempt to gain unauthorized access to our website or systems
- Use our website for any unlawful purpose
We reserve the right to refuse service, cancel orders, and ban customers who violate these standards.
10. Accuracy of Information
We make every effort to ensure product descriptions, images, and pricing are accurate. However:
- Colors may appear slightly different on screen than in person due to display settings — this is not a defect.
- Minor natural variations in handmade/made-to-order items are expected and not considered errors.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
11. Third-Party Links & Services
Our website and social media may contain links to third-party websites or integrate third-party services (e.g., payment processors, shipping carriers, analytics tools). We are not responsible for the content, privacy practices, or reliability of any third-party service. Use of third-party services is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, Nana Gotti LLC shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of our website or products
- Loss of data, revenue, or profits
- Damages resulting from carrier delays, customs holds, or events outside our control
- Any damages exceeding the total amount paid for your order
Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the relevant order.
13. Disclaimer of Warranties
Our website and products are provided “as is” and “as available.” We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our website or that products will meet your specific expectations beyond what is described in our listings.
14. Indemnification
You agree to indemnify and hold harmless Nana Gotti LLC, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, your violation of these Terms, or your infringement of any third-party rights.
15. Force Majeure
Nana Gotti LLC is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, carrier failures, pandemics, or government restrictions. In such cases, we will communicate delays and fulfill orders as soon as reasonably possible.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United States and the state in which Nana Gotti LLC is registered, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved informally by contacting us at info@nanagotti.com. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in our state of registration.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary or severed, and the remaining Terms will continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and Cancellation Policy, constitute the entire agreement between you and Nana Gotti LLC regarding your use of our website and services.
20. Contact Us
For any questions regarding these Terms & Conditions, please reach out:
Nana Gotti LLC Email: info@nanagotti.com Response Time: 1–3 business days
By using our website or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions.
