Returns & Exchanges
If you’d like to return an item for a refund, please follow the steps below.
Return Eligibility
Items purchased on nanagotti.com can be returned within 14 days of the original shipping date. Items must be:
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New, unused, and unworn
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Unwashed and unaltered
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In original condition with all tags attached
We do not accept returns that don’t meet these conditions. Ineligible returns may be sent back to you at your own cost.
If your item arrives damaged or incorrect, notify our customer service team immediately at info@nanagotti.com.
Return Conditions
We review all returns on a case-by-case basis. If a return doesn’t meet the criteria above, we may:
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Refuse the return and send it back to you
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Deduct a fee from your refund to cover cleaning, repair, or shoebox replacement
Please note:
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Made-to-order, pre-order, made-to-measure, and sale items are not eligible for return.
Return Instructions
Orders from the U.S.
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Email us at info@nanagotti.com with your order number.
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Include your original invoice in the package.
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Ship via a secure service to:
Nana Gotti LLC
c/o Nagehan Dobler
606 W 57th Street
New York, NY 10019
Attn: Returns
Orders from Outside the U.S.
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Email us at info@nanagotti.com with your order number.
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We will send you a proforma invoice via email.
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Place your original invoice inside the package.
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Affix the proforma invoice to the outside of the package.
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Ship via a secure courier to:
Nana Gotti LLC
c/o Nagehan Dobler
606 W 57th Street
New York, NY 10019
Attn: Returns
Important:
Returns from outside the U.S. or EU without a Nana Gotti LLC proforma invoice will be refused.
Customers are responsible for return shipping and any import duties or taxes unless the item is damaged or faulty.
Exchanges
We offer exchanges for different sizes within the same style.
To request an exchange:
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Email info@nanagotti.com to confirm availability.
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If available, we’ll hold the item until we receive your return.
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Once received, we’ll send the new size to your original address.
To exchange for a different color or style, please return your item and place a new order.
