Returns

If you wish to return your purchased items for a refund, please read the following instructions. 

Items purchased on nanagotti.com shop are eligible for return provided that they are returned within 14 days of the item’s original ship date in new, unused, unworn, unwashed, unaltered and undamaged condition, with all original tags attached.

Please note that we are not obliged to accept any returns that do not meet the above conditions and may be sent back to the customer at their own cost. Any damages or issues need to be flagged to our customer service team upon receipt so we are aware it arrived in this condition.

Returns are accepted at the sole discretion of nanagotti.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or shoebox replacement.

Please note that made-to-order / pre-order, made-to-measure and sale items are not eligible for return

Orders in switzerland

Please notify us on [email protected] providing your order’s number. Put the invoice (the one you received with your order) inside the package and ship it by a secure shipping service to the following address:

Nana Gotti
Breitensteinstrasse 26
8037 Zürich
attn. returns

Orders outside the EU

Please notify us on [email protected] providing your order’s number, we will then issue a proforma invoice, which has to be attached to your return. Put the original invoice (the one you received with your order) inside the package. Affix the proforma invoice (the one you received via email) on the outside of the package, so that all the details are easily visible. 

Please ship your return by a secure shipping service to the following address:

Nana Gotti

Breitensteinstrasse 26

8037 Zürich
attn. returns

All returns from outside the EU sent without Nana Gotti’s proforma invoice shall be refused.

We are not currently able to offer free returns. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.

Please note all import duties/taxes associated with the return are the responsibility of the customer.

EXCHANGES

Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at [email protected]. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.

Should you be interested in exchanging your product for a different color or style, please return it and place a new order.