Terms for Made-to-Order Cancellations
Thank you for choosing Nana Gotti for your custom-made pieces. As each made-to-order item is crafted specifically for you, we have the following cancellation policy in place:
- Order Confirmation and Production
- Once your order is confirmed and production has begun, it cannot be canceled.
- This is due to the bespoke nature of our made-to-order items, which are tailored to your specifications and cannot be resold.
- Cancellation Before Production
- If you wish to cancel your order, please notify us immediately. Cancellations may be accepted only if production has not yet started.
- Deposit and Refunds
- A non-refundable deposit (e.g., 50% of the total order value) is required for all made-to-order items.
- If production has started, any cancellation will result in the forfeiture of the deposit to cover materials and labor costs.
- Exceptional Circumstances
- In rare cases, such as unexpected medical or personal emergencies, we will review cancellations on a case-by-case basis.
- While we cannot guarantee a full refund, we may offer a partial refund or a store credit, depending on the stage of production.
- Post-Production
- Once the item has been completed, cancellations are not accepted under any circumstances.
- Contact Us
- If you have any concerns or need assistance, please reach out to us at [email protected]
By placing a made-to-order request, you agree to these terms. This policy ensures that we can provide the highest quality craftsmanship while protecting the time and resources invested in creating your unique pieces.
Thank you for choosing us to create something special just for you!