Terms for Made-to-Order Cancellations
Terms for Made-to-Order Cancellations
Thank you for choosing Nana Gotti for your custom-made pieces. As each made-to-order item is crafted specifically for you, we have the following cancellation policy in place:
- Order Confirmation and Production
- Once your order is confirmed and production has begun, it cannot be canceled.
- This is due to the bespoke nature of our made-to-order items, which are tailored to your specifications and cannot be resold.
- Cancellation Before Production
- If you wish to cancel your order, please notify us immediately. Cancellations may be accepted only if production has not yet started.
- Deposit and Refunds
- A non-refundable deposit (e.g., 50% of the total order value) is required for all made-to-order items.
- If production has started, any cancellation will result in the forfeiture of the deposit to cover materials and labor costs.
- Exceptional Circumstances
- In rare cases, such as unexpected medical or personal emergencies, we will review cancellations on a case-by-case basis.
- While we cannot guarantee a full refund, we may offer a partial refund or a store credit, depending on the stage of production.
- Post-Production
- Once the item has been completed, cancellations are not accepted under any circumstances.
- Contact Us
- If you have any concerns or need assistance, please reach out to us at info@nanagotti.com
By placing a made-to-order request, you agree to these terms. This policy ensures that we can provide the highest quality craftsmanship while protecting the time and resources invested in creating your unique pieces.
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Thank you for choosing us to create something special just for you!
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